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I like to take things apart and put them back together again.  I took our microwave apart to see why it wasn’t working.  It is not outputting microwaves because the food is not getting hot; that much I knew.  So, I surfed the web for some help from the manufacturer to assist me in troubleshooting.  Sounds reasonable and simple, I thought.  I wanted to make sure what the problem was before I purchased a part on-line and save the hassle of returning it.  I called the manufacturer.  The person who answered suggested I call another number.  Ok.  When I did, the second person said, “we discontinued that service of helping the customer troubleshoot their equipment two years ago.” She went on to say, “all I do is take your order.”  Why didn’t the first person tell me that the troubleshooting service was discontinued?  Shouldn’t the first person know such things?  Maybe it is me but in general customer service seems to be in short supply these days.  Or maybe I am asking too much?


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