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I may be showing my age here but I am amazed (or maybe frustrated) at the type of public businesses that have automated voice answering services.  Colleges/universities have them; banks have them; doctor offices have them (in case of emergency); dentist offices have them; local pharmacies have them.  Our world it appears is becoming more and more impersonal.  And these answering machines are riding that wave too.  What affect does this impersonal treatment have on us – personal and social people?

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